Program Terms

The goal of the Starion Rewards Program is to make your experience as a Starion Rewards Program Customer as successful and satisfying as possible. By completing your Starion Rewards Program Registration and by using the Starion Rewards Program Website you agree to be bound by all of the terms in this Starion Rewards Program Agreement. The Starion Rewards Program encourages you to read this Starion Rewards Program Agreement carefully, and if you have any questions, please contact Starion Rewards Program Customer Support.

1. Definitions. 

  • (a) Starion Rewards Program.  The Starion Rewards Program is an online customer reward program for Starion Energy Customers, owned and operated by Loyalty Solutions, LLC.

  • (b) Starion Rewards Program Agreement.  The Starion Rewards Program Agreement constitutes the binding customer terms and conditions for enrollment in, participation in, access to, and provision of benefits and/or rewards for the Starion Rewards Program.

  • (c) Starion Rewards Program Website  The Starion Rewards Program Website can be found at www.starionrewards.com, and is the website through which Starion Energy Customers can access the Starion Rewards Program.

  • (d) Starion Rewards Program Customer Support.  Starion Rewards Program Customer Support is the customer service department of the Starion Rewards Program, responsible for addressing Customer's questions, concerns, and complaints. Starion Rewards Program Customer Support can be reached through the "Customer Support" links on the Starion Rewards Program Website, or by emailing customersupport@starionrewards.com.

  • (e) Starion Rewards Program Account Materials  Starion Rewards Program Account Materials include, but are not limited to, promotional materials sent to you regarding the Starion Rewards Program by Starion Energy, content on the Starion Rewards Program Website, any email communication sent to you by the Starion Rewards Program, and reward and/or benefit-related information displayed in your Starion Rewards Program Online Customer Account.

  • (f) Starion Rewards Program Online Customer Account.  The Starion Rewards Program Website can be found at www.starionrewards.com, and is the website through which Starion Energy Customers can access the Starion Rewards Program.

  • (g)Starion Energy Customer  A Starion Energy Customer is an active, paying, non-cancelled, non-terminated customer of Starion Energy.

  • (h)Starion Rewards Program Customer  A Starion Rewards Program Customer ("Customer") is an active Starion Energy Customer whom Starion Energy gives access to the Starion Rewards Program, and who completes the Starion Reward Program Online Registration process. A Customer is active until either: (i) the expiration of the Term, as set forth in paragraph 4 below; or (b) the date they cease to be a Starion Energy Customer, whichever occurs first.

  • (i)Starion Energy. Starion Energy is Starion Energy, Inc, including its subsidiaries Starion Energy NY, Inc. and Starion Energy PA, Inc

  • (j)Starion Rewards Program Registration Starion Rewards Program Registration is the method by which Starion Energy Customers are given access to the Starion Rewards Program, and is achieved through an online registration process managed on the Starion Rewards Program Website, whereby the prospective Customer is asked to enter a Starion Rewards Program PIN, which is a unique code given by Starion Energy , along with additional personally identifiable information necessary to set up the prospective Customer's Starion Rewards Program Online Customer Account.

 

2. Starion Rewards Program Account Benefits Overview. The Starion Rewards Program is a customer reward program. Your Starion Rewards account, and access to your Starion Rewards Program benefits and rewards, are free to you. Customer have exclusive and ongoing access to rewards, bonuses, benefits, savings, discounts, incentives, rebates and other benefits. Starion Rewards Program benefits and rewards vary by customer, and are explained each customer's Starion Rewards Program Account Materials, and detailed and presented in each customer's Starion Rewards Program Online Customer Account. In order to be eligible for the reward(s) and/or benefit(s) associated with the Starion Rewards Program, you must be an active Starion Energy Customer at time of reward and/or benefit redemption. 

3. Use of Your Starion Rewards Program Account. The Starion Rewards Program hereby grants you a non-exclusive, non-transferable, limited right to access, use the Starion Rewards Program Website for your personal, non-commercial use, provided that you comply fully with this Starion Rewards Program Agreement. Your Starion Rewards Program account, or related benefits are not for re-sale. You are entirely responsible for maintaining the confidentiality of your account password and user account information. You will promptly notify us if you become aware of any unauthorized use of your account. In all cases, you must log into the Starion Rewards Program Website to claim your rewards, bonuses, and other benefits. You understand that all rewards and benefits available to you through your Starion Rewards Program account are available to you in digital format only, meaning they are available online only, and/or are delivered, fulfilled, and redeemed through email or online. The Starion Rewards Program does not physically fulfill rewards to customers through the mail. Action is required on your part to claim any reward(s)and/or benefit(s)you are due..

4. Term. Your free account in the Starion Rewards Program commences: (a) on the date your Starion Rewards Program Online Customer Account is first set up:or (b) on the date you first redeem your new customer reward from Starion Energy, and shall continue for a period of twelve (12) months thereafter ("Term"), whichever is first. At the expiration of the Term or at the date you stop your energy service with Starion Energy, access to the Starion Rewards Program, and the benefits and rewards included therein, shall be terminated, unless otherwise extended by Starion Energy.

5. Third Party Rewards You understand that the rewards and benefits provided to you through the Starion Rewards Program are administered and/or provided by a variety of independent third party companies ("Providers"), who may have specific terms, conditions, and processes associated with their reward(s) and benefit(s). The Starion Rewards Program will, at all times, strive to insure that you have access to the most current Provider terms, conditions, and processes (including usage and expiration terms) for each of the rewards and benefits in the Starion Rewards Program, however, the Starion Rewards Program does not control the Providers' terms, and the Provider's terms, conditions, and processes in place as of the time of your actual use of the reward(s) and benefit(s) shall govern, and must be followed to receive the full value from your reward(s) and benefit(s). Rewards and benefits available through the Starion Rewards Program have no cash value, may not be re-sold, and are neither refundable nor replaceable (whether because of non-use or mis-use).

6. Customer Service. If you have any questions or concerns about your account and the Starion Rewards Program, please contact us at customersupport@starionrewards.com

7. No Warranty/Limitation of Liability YOU AGREE THAT THE STARION REWARDS PROGRAM IS NOT RESPONSIBLE OR LIABLE FOR THE ACTIONS OR INACTIONS OF ANY PROVIDER OF ANY REWARD(S), BENEFIT(S), GOOD(S) OR SERVICE(S) OBTAINED BY YOU THROUGH THE STARION REWARDS PROGRAM WEBSITE. IF YOU HAVE ANY CLAIMS RELATING TO SUCH BENEFITS, GOODS OR SERVICES PROVIDED BY A PROVIDER, YOU AGREE TO MAKE YOUR CLAIM AGAINST THE PROVIDER ACTUALLY PROVIDING THE REWARD, BONUS, BENEFIT, GOOD OR SERVICE. YOU WILL NOT CONSIDER THE STARION REWARDS PROGRAM (AND THE STARION REWARDS PROGRAM WILL NOT BE CONSTRUED AS) A PARTY TO SUCH TRANSACTIONS, WHETHER OR NOT THE STARION REWARDS PROGRAM MAY HAVE RECEIVED SOME FORM OF REVENUE OR OTHER REMUNERATION IN CONNECTION WITH SUCH TRANSACTIONS, AND THE STARION REWARDS PROGRAM WILL NOT BE LIABLE FOR ANY COSTS OR DAMAGES ARISING OUT OF, EITHER DIRECTLY OR INDIRECTLY, YOU OR ANY OTHER PERSON INVOLVED OR RELATED TO THE TRANSACTIONS. THE STARION REWARDS PROGRAM ASSUMES NO RESPONSIBILITY FOR THE PAYMENT OF, OR CONTRIBUTION TO, ANY USE OR SALES TAX ON THE BENEFITS, WHICH MAY BE IMPOSED BY TAXING AUTHORITIES, AND SUCH TAXES, TO THE EXTENT IMPOSED, SHALL REMAIN YOUR SOLE RESPONSIBILITY OR THAT OF THE PROVIDER OF THE BENEFITS, AS THE CASE MAY BE. THIS STARION REWARDS PROGRAM WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITH NO WARRANTIES WHATSOEVER.THE STARION REWARDS PROGRAM MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO USE OF THESTARION REWARDS PROGRAM WEBSITE OR ANY OF THE BENEFITS OR REWARDS OR SERVICES OR RELATED INFORMATION PROVIDED TO YOU FROM STARION REWARDS PROGRAM OR FROM OUR PARTICIPATING VENDORS. STARION REWARDS PROGRAM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE BENEFITS, PRODUCTS, SERVICES AND MATERIALS FROM THIS STARION REWARDS PROGRAM WEBSITE OR THE PARTICIPATING VENDORS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM THIS STARION REWARDS PROGRAM WEBSITE OR OUR PARTICIPATING VENDORS SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THIS AGREEMENT. AND UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE BE LIABLE TO YOU OR A THIRD PARTY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL, EVEN IF STARION REWARDS PROGRAM WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE STARION REWARDS PROGRAM DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE STARION REWARDS PROGRAM WEBSITE. THE STARION REWARDS PROGRAM DOES NOT WARRANT THAT THE STARION REWARDS PROGRAM WEBSITE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE STARION REWARDS PROGRAM WEBSITE WILL BE UNINTERRUPTED AND ERROR FREE. YOU UNDERSTAND AND AGREE THAT YOU USE THE STARION REWARDS PROGRAM WEBSITE, AND ANY PRODUCTS YOU MAY GET FROM THE STARION REWARDS PROGRAM WEBSITE, AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE STARION REWARDS PROGRAM WEBSITE 

8. Email Authorization. By completing the Starion Rewards Program Registration and becoming a Customer of the Starion Rewards Program, you have agreed, to receive written and digital communication from the Starion Rewards Program. Should you wish to discontinue future receipt of any written and/or digital communication from the Starion Rewards Program, you can opt out of such future written and/or digital communication by logging in to your Starion Rewards Program Online Customer Account, and managing your communications preferences under the "My Account" link

9. Indemnification You agree to indemnify, hold harmless and defend the Starion Rewards Program and Starion Energy from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorney's fees and expenses) arising from your improper use of this Starion Rewards Program Website, your use of any reward(s) and/or benefit(s) associated with the Starion Rewards Program Website, your violation of this Starion Rewards Program Agreement, or your infringement, or the infringement or use of any Intellectual Property Rights, as defined herein.

10. Links. The Starion Rewards Program Website may contain links to other websites. Neither the Starion Rewards Program nor Starion Energy controls such other websites and is not responsible or liable for the availability there of or the rewards, bonuses, benefits, products, services or other materials contained on such websites. Neither the Starion Rewards Program nor Starion Energy shall be responsible or liable, directly or indirectly, for any damage or loss incurred or suffered by any user in connection therewith. Your access and use of linked websites, including the products, services and materials therein, is solely at your own risk. 

11. Intellectual Property. You hereby agree and acknowledge that the Starion Rewards Program owns all right, title and interest in and to this Starion Rewards Program Website, including, without limitation, all Intellectual Property Rights. "Intellectual Property Rights" means any and all rights under patent law, copyright law, trade secret law, trademark law, and any and all other proprietary rights. You acknowledge that all marks that appear throughout the Starion Rewards Program Website belong to the Starion Rewards Program, or the respective owners of such marks, and are protected by applicable trademark and copyright laws. Any use of any of the marks appearing throughout the Starion Rewards Program Website without the express written consent of the Starion Rewards Program or the owner of the mark, as appropriate, is prohibited. 

12. Severability/Waiver. In the event any provision of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction or appointed arbitrator, such determination shall in no way affect the validity or enforceability of any other provision herein Failure by the Starion Rewards Program to exercise rights granted to us hereunder upon the occurrence of any violations set forth in this Agreement shall not constitute a waiver of such rights upon the recurrence of such violation.

13. Relationship with Starion Energy The Starion Rewards Program is not owned, and not operated by Starion Energy. Starion Energy is not responsible for the operation or management of the Starion Rewards Program, or the www.StarionRewards.com website. You hereby agree that Starion Energy, is not responsible for the actions or inactions of the Starion Rewards Program and will not be named as a party in any claim, suit or demand arising from or related to your use of your Starion Rewards Program Online Account, your use of the Starion Rewards Program Website or to dispute the terms of or seek the enforcement of the Starion Rewards Program Agreement.The Starion Rewards Program does not have access to any information relative to the Starion Energy accounts of participating Starion Rewards Program customers. Any inquiries regarding your Starion Energy account should be directed to Starion Energy. The Starion Rewards Program provides Starion Energy with the registered email addresses of Customer so that Customer may electronically receive marketing materials and correspondence from Starion Energy.  

14.Arbitration. All legal issues arising from or related to your use of your Starion Rewards Program Online Account, your use of the Starion Rewards Program Website, and the Starion Rewards Program Agreement shall be construed in accordance with the laws of the State of Delaware. Any controversy or claim arising out of or relating to your use of your Starion Rewards Program Online Account, your use of the Starion Rewards Program Website, and the Starion Rewards Program Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association ("AAA"). Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of another party. The arbitration shall be conducted in Fairfield County, Connecticut and judgment on the arbitration award may be entered into in any state or federal court in Fairfield County, Connecticut having jurisdiction thereof. Notwithstanding the applicable law on statute of limitations, demand for arbitration with the AAA must be filed within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. (If applicable law prohibits a one-year limitations period for asserting claims, the claim must be asserted within the shortest time period in excess of one year that is permitted by applicable law.) Your use of your Starion Rewards Program Online Account, your use of the Starion Rewards Program Website, and the Starion Rewards Program Agreement shall be governed exclusively by the laws of the State of Delaware and the Federal Arbitration Act, without regard to conflict of laws provisions. By using the Starion Rewards Program Website and/or by agreement to theStarion Rewards Program Agreement, you hereby consent to the personal jurisdiction and venue in the state and federal courts sitting in the State of Connecticut.

15. Assignment. The Starion Rewards Program may assign the Starion Rewards Program's rights and obligations under this Agreement. This Agreement will inure to the benefit of the Starion Rewards Program's successors, assigns and licensees.

16. Entire Agreement, Modification. The Starion Rewards Program reserves the right, in its sole discretion, to update or modify this Starion Rewards Program Agreement at any time. Your subsequent use of the Starion Rewards Program Website following the posting of any changes to the Starion Rewards Program Agreement constitutes your acceptance of those changes. This Starion Rewards Program Agreement, as in effect when you completed your Starion Rewards Program Registration, or as in effect when you last used the Starion Rewards Program Website, constitute the entire agreement between you and the Starion Rewards Program relating to the subject matter herein.

17. Feedback. If you have comments on the Starion Rewards Program Website or ideas on how to improve it, please email Starion Rewards Program Customer Support at customersupport@starionrewards.com. Please note that by doing so, you also grant the Starion Rewards Program permission to use and incorporate your ideas or comments into the Starion Rewards Program Website without compensation.

18. Privacy Policy. The Starion Rewards Program recognizes the importance of protecting the privacy of all information provided to us through the use of our services and related websites. We created the following policy guidelines with a fundamental respect for your right to privacy to guide our relationship with our users and consumers who use the Starion Rewards Program Website.

 

  • (a).The Starion Rewards Program collects information when you redeem your rewards or access your online account. When you visit the Starion Rewards Program Website, you may provide to the Starion Rewards Program what is generally called "personally identifiable" information (such as your name, email address, postal mailing address, and home/mobile telephone number, etc.). When you visit the Starion Rewards Program Website, the Starion Rewards Program Website may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer. The Starion Rewards Program uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Starion Rewards Program Website. These persistent cookies can be removed, but each web browser is a little different. So, please review your browser "Help" file to learn the correct way to modify your cookies setup. The Starion Rewards Program does not link the information we store in cookies to any personally identifiable information you submit while on our site. When you use the Starion Rewards Program Website or open one of our HTML emails, we automatically record certain data using technology, including "clear gifs" or "web beacons," cookies (discussed above), IP addresses, unique "device IDs" (similar to IP addresses), and log files. This automatically collected data includes coupon printing and redemption activity, web browser type, the website that referred you to us, the web pages you viewed on the Starion Rewards Program Website, and the dates and times that you visited the Starion Rewards Program Website.

  • (b). The Starion Rewards Program uses the information that it collects to operate, maintain, and provide to you all of the benefits found on the Starion Rewards Program Website. The Starion Rewards Program will not use your email address or other personally identifiable information that you provide directly to it to send promotional or marketing messages without your consent except as part of a specific program or feature for which you will have the ability to opt-out. The Starion Rewards Program does not share "personally identifiable" information with other third-party organizations for their marketing or promotional uses.
  • (c).Third-party ad servers or ad networks may serve advertisements within the Starion Rewards Program Website. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Sites. These ad servers automatically receive your IP address when this happens, and they may also use other technologies (such as cookies, javascript, or web beacons) to measure the effectiveness of their advertisements and to personalize their advertising content. The Starion Rewards Program's Privacy Policy does not apply to, and it cannot control the activities of, such other advertisers or websites.

  • (d).The Starion Rewards Program uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. THE STARION REWARDS PROGRAM CANNOT, HOWEVER, INSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO THE STARION REWARDS PROGRAM, AND YOU DO SO AT YOUR OWN RISK. Once the Starion Rewards Program receives your transmission of information, the Starion Rewards Program makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

  • (e).Protecting the privacy of young children is especially important. For that reason, the Starion Rewards Program does not knowingly collect or maintain information from persons under eighteen (18) years of age, and no part of the Starion Rewards Program Website is structured to attract anyone under eighteen (18). If you are under eighteen (18) years of age, then please do not use or access the Starion Rewards Program Website at any time or in any manner. If the Starion Rewards Program learns that personally identifiable information of persons under eighteen (18) years of age has been collected on the Starion Rewards Program Website without verified parental consent, then the Starion Rewards Program will take the appropriate steps to delete this information.


19. Modifications/Termination. The Starion Rewards Program reserves the right at any time to modify, suspend or permanently discontinue the Starion Rewards Program Website, your account or any portion thereof, with or without notice. You hereby agree that Starion Rewards Program shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Starion Rewards Program Website or your account.